|
|
|
Preparing
for Conversations with Karl Wiig
A Knowledge
Model for Situation Handling
Karl Wiig
Chairman
and CEO
Knowledge Research Institute, Inc.
 Biography
Karl Wiig focuses on comprehensive management of knowledge in
organizations in his practice and during his tenure as guest
moderator for the STAR Series Dialogue for May, 2003. He has
authored four books and over 60 articles on  knowledge management,
co-founded the International Knowledge Management Network, and
served as keynote speaker on six continents. He works with clients
to build knowledge management practices and focuses on business-related
issues with senior management; tactical approaches and solutions
with middle management; and hands-on methods with professional
knowledge practitioners. He applies perspectives and principles
from Systems Sciences, Management Sciences, Information Sciences,
Cognitive Sciences, Social Sciences and Economics.
Mr. Wiig holds degrees
from Case Institute of Technology, was Director of Applied Artificial
Intelligence and Systems and Policy Analysis at Arthur D. Little,
Inc., and management consulting partner with Coopers & Lybrand.
He is Life Member of IEEE and is listed in Who's Who in the World
and other reference works.
Back
to top
Books
Back
to top
PDF
A Knowledge Model
for Situation-Handling
A 2003 White Paper from the Knowledge Research Institute, Inc
By Karl Wiig
Enterprise performance
-- the degree to which enterprise objectives are fulfilled --
is determined by the effectiveness of separate actions performed
by individuals, groups and departments and in the aggregate,
by the whole enterprise's behavior. Organizational effectiveness
is determined by many factors, the most important are the quality
and availability of pertinent knowledge at points-of-action used
to handle situations, i.e., to make sense of information,
decide what to do, innovate, act, and evaluate the implications
of approaches and actions. Other factors, not covered here, include
mentalities or motivations of individuals and organizational
characteristics that shape and channel individual actions into
desirable and effective enterprise actions.
Important situations vary widely. Some are well known and require
routine, even automatized knowledge. Others are complex and require
extensive, at times abstract, knowledge and metaknowledge. In
well-known routine cases, effective situation-handling involves
many steps and requires different kinds of knowledge to support
the primary tasks of Sensemaking, Decision-Making/Problem-Solving,
Implementation and Monitoring. Similar steps are required for
both simple and complex personal situation-handling cases and
for organizational situation-handling.
This paper presents
a knowledge-focused situation-handling model for people and organizations.
Its purpose is to guide efforts to strengthen knowledge-related
capabilities as they are built with the aid of deliberate and
systematic management of knowledge-related practices and processes
-- Knowledge Management (KM). The model is based on feedback
systems perspectives.
Many business problems
are appreciably knowledge-related as are many business opportunities.
Unfortunately, there is a shortage of insights into business-related
knowledge processes. The situation-handling model provides an
aggregated framework to understand knowledge-based activities.
Whereas enterprise
success may rely on innovating faster than competitors, this
model mainly portrays processes associated with delivering competent
work. The model does not deal explicitly with learning or innovation
mechanisms. Nor does it detail the mechanisms within the primary
tasks.
AOK members are
encouraged to download this PDF. It is both a preparation for
Conversations with Karl Wiig and an integral part of the Dialogue
archives.
Download
the PDF now.
Karl has also provided
additional files (PDF format)
Back
to top
|
