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Join
AOK to participate
in this interactive discussion July 16-27, 2001.
Preparing
for Conversations with Carl Frappaolo
Tech Savvy But
Focusing on the Knowledge Audit
 Introduction
We are fortunate
to have Carl Frappaolo, executive vice president and co-founder
of The
Delphi Group, as the July 2001 guest moderator of the AOK STAR SERIES.
With over 23 years
of experience working with a broad array of technologies including
knowledge and content management, search engines, document management,
workflow, imaging, intranets and electronic document databases,
Carl is well versed in the practical business aspects and technical
aspects of implementing large scale e-business applications.
Valued for his technical,
practical and market expertise, he has consulted with a variety
of organizations spanning multiple industries including: Pfizer,
RR Donnelly, The First Church of Christ Scientist, American Family
Insurance Group, Merck, Martin Marietta, Union Pacific Railroad,
Lockheed Martin, ING, Las Vegas Valley Water Authority, Johnson
and Johnson, SmithKline Beecham, American Express, Apple Computer,
CoreStates Bank, The State of Washington, The Clorox Company,
IBM, AT&T, Bausch and Lomb, Air France, Towers Perrin, Nabisco,
The World Bank and Syntax Corporation.
He is the creator
of Delphi's Knowledge Management Methodology (KM2), Portal Design
and Development Methodology (PDDM), e-learning methodology (ELM)
Stair-Step and TBA design methodologies. He is an advisory member
of the Electronic Document Systems Foundation. Carl has been
recognized by AIIM International (the Association for Information
and Image Management) as a Master of Information Technology
and as an Information Systems Laureate, and in 2000, was
bestowed the Distinguished Service Award by AIIM.
Mr. Frappaolo has
authored over 100 studies on the technology and practices of
e-business, Knowledge Management and Electronic Document Management
and has been cited and published in leading industry periodicals
including, Forbes, The Wall Street Journal, BYTE,
Knowledge Management Magazine, ComputerWorld, InformationWeek,
KM World, Imaging Magazine, ImagingWorld Magazine,
CIO, Data Base Advisor, INFORM, CommunicationsWeek, Network World,
The Review, CD-ROM Professional, Managing Office Technology,
Beyond Computing, Today's Office, Document Imaging and
Windows Management, and Digital News & Review.
He is the author of two books: Electronic Document Management
Systems: A Portable Consultant, an extensive text that analyzes
the role of the electronic document as the cornerstone of today's
knowledge-based paradigm of computing (McGraw-Hill, 1995); and
Smart Things to Know
About Knowledge Management , the leading primer on this
business paradigm (Capstone, 1999).
Recognized as an
industry leader with great technological foresight, Mr. Frappaolo
is a frequent speaker at technical conferences and trade shows
and has delivered the keynote address at numerous national and
international trade and user conventions. His audiences consistently
find his presentations thought provoking and always on the cutting
edge.
During his two-week
tenure as guest moderator of the AOK STAR SERIES, July 16-27,
2001, Carl Frappaolo has chosen the knowledge audit as his thread.
To participate in this discussion you must be an AOK
Member including the Knowledge Work/Structure Community of
Practice.
To prepare for the
"Conversations with Carl Frappaolo, we encourage you to
read the following articles submitted by the "star:"
Back
to top
Knowledge Management:
A 2001 Perspective
By Carl Frappaolo
1997. KM was the
star of emerging technologies, a burning issue for business and
technology leaders alike. Two short years later, technology media
lost interest. The next new thing, B2B mania, supplanted it with
new killer applications.
KM did not die,
it has been quietly smoldering within corporations. In practice,
knowledge management is rising like the phoenix, with great velocity.
It has morphed into a series of killer applications including
portals, e-learning, e-analysis, and content management.
Call it KM, call
it an Executive Information Portal, call it Content Management
- it is still Knowledge Management: leveraging collective
wisdom and experience to expedite innovation and responsiveness.
For
the full article, download the pdf file.
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Establishing An Organizational
Benchmark for Knowledge
By Carl Frappaolo
Imagine going to
a carpenter and asking him to build you a house. That's it, "Build
me a house." It's a ludicrous idea. How will the house be
used? How many people should it accommodate? What are the site
requirements? What is the budget? You would never dream of giving
such a directive without first supplying the answers to questions
such as these.
Yet, this is the
type of challenge faced today by many with regards to knowledge
management. The directive to move is there; but there is no direction.
In order to manage knowledge, it must first be measured and assessed.
Effective knowledge management requires the coordination of the
cultural, technological and personal elements which spur creativity
and innovation in response to changing stimuli. There is much
more to this than simply picking the "right" technology.
In fact, for many, technology is the simplest of dilemmas.
For
the full article, download the pdf file.
The Language of Knowledge
A glossary of terms associated with knowledge management technologies
and solutions.
Download
the pdf file.
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